Your Feedback is important to us
At Marriott Support Services we welcome complaints, compliments and suggestions.
We want to hear your feedback, so you can experience high quality services from us.
Complaints & Concerns:
We want to know when you’re not happy about an experience you’ve had.
A complaint can be about a person, a service or something you have experienced.
These are things that you think we or a specific person may be doing well.
By telling us what you like, we can aim to continue to do these things, and provide positive feedback to others.
Your ideas on how we can improve things or do things better helps us to improve our services.
Ways to provide feedback
- Call Marriott Support Services on (03) 9555-0777
- Call Community Hub (03) 9578-7557
- Call us via the Translating and Interpreting Service (TIS) on 131 450
Should you require to contact the Marriott CEO or Board Chair, please phone or email the STOPline.
An independent complaint handling organisation on 1300 30 45 50 or
An independent complaint handling organisation on 1300 30 45 50 email@example.com
Post: Request a hard copy or download and complete the Feedback Form(Also available in Feedback & Complaints – Easy Read) or write a letter to us at Marriott Support Services 15A/56 Keys Road Cheltenham, VIC, 3192
If you need to contact the CEO or Board Chair, please phone the STOPline on 1300 30 45 50 or firstname.lastname@example.org
We aim to resolve concerns and complaints quickly and fairly. You can remain anonymous. If you provide your contact details, we can keep you informed of an investigation outcome as well as what we are doing to resolve the situation. All information provided to us will remain confidential and will only be used by Marriott Staff for communicating with you about the issue raised. Your services will not be compromised if you express your concerns.
Other agencies that can help if you have a complaint.
If you are not happy with our services, please contact us. If you remain dissatisfied with our response, you may choose to contact the following agencies for assistance. Their services are free, confidential and impartial.