Your Feedback is important to us

At Marriott Support Services we welcome complaints, compliments and suggestions.
We want to hear your feedback, so you can experience high quality services from us.

Complaints & Concerns:

We want to know when you’re not happy about an experience you’ve had.
A complaint can be about a person, a service or something you have experienced.

Compliments:

These are things that you think we or a specific person may be doing well.
By telling us what you like, we can aim to continue to do these things, and provide positive feedback to others.

Suggestions:

Your ideas on how we can improve things or do things better helps us to improve our services.

Here are the ways to provide feedback

By phone:

  • Call Marriott Support Services on (03) 9555-0777
  • Call Community Hub (03) 9578-7557
  • Call us via the Translating and Interpreting Service (TIS) on 131 450

Should you require to contact the Marriott CEO or Board Chair, please phone or email the STOPline.
An independent complaint handling organisation on 1300 30 45 50 or marriott@stopline.com.au

In-person

Speak to your disability support worker or educator

Online

Complete the Marriott feedback form

Post

Fill out the Feedback form.
Printed copies are available at Marriott Support Services sites or you can download a copy of the form here
You are able to drop the form into reception.
Complete an easy English Feedback form. Please contact Marriott Support Services for form
Write your own letter to Marriott Support Service, 15A/56 Keys Road, Cheltenham Victoria 3192

Other agencies that can help if you have a complaint.

If you are not happy with our services, please contact us. If you remain dissatisfied with our response, you may choose to contact the following agencies for assistance. Their services are free, confidential and impartial.

Read more about them here

    External Agencies

    If you are not happy with our response, you can raise your complaint to one of the following organisations

    NDIS Quality and Safeguards Commission

    You can phone 1800 035 544 or visit their website https://www.ndiscommission.gov.au/about/complaints

    Victorian Ombudsman

    You can phone (03) 9613 6222 or visit their website https://www.ombudsman.vic.gov.au/complaints/

    Email complaints@ombudsman.vic.gov.au

    Office of Victorian Information Commissioner

    You can phone 1300 006 842 or visit their website https://ovic.vic.gov.au/

    Email enquiries@ovic.vic.gov.au

    Health Complaints Commissioner (HCC)

    You can phone 1300 582 113 or visit their website https://hcc.vic.gov.au/make-complaint

    The National Disability Insurance Agency (NDIA)

    You can phone 1800 800 110 or Email enquiries@ndis.gov.au

    Office of the Public Advocate

    You can phone 1300 309 337 or visit their website here https://www.publicadvocate.vic.gov.au/opa-feedback-and-complaints

    If you would like another person to speak on your behalf, you can use your family, friends, carers or an advocacy service such as the Victorian Advocacy League for Individuals with Disability (VALID). You can phone here 03 9416 4003 or visit their website https://www.valid.org.au/contact-us/

    Email office@valid.org.au

    If you need an interpreter

    Please call us directly, and we will arrange to use the Translating and Interpreting Service (TIS), or you can call the TIS directly on 131 450 and ask them to put you through to Marriott Support Services (03) 9555-0777

    Email complaints@marriott.org.au or feedback@marriott.org.au