External Agencies

If you are not happy with our response, you can raise your complaint to one of the following organisations

NDIS Quality and Safeguards Commission

You can phone 1800 035 544 or visit their website https://www.ndiscommission.gov.au/about/complaints

Victorian Ombudsman

You can phone (03) 9613 6222 or visit their website https://www.ombudsman.vic.gov.au/complaints/

Email complaints@ombudsman.vic.gov.au

Office of Victorian Information Commissioner

You can phone 1300 006 842 or visit their website https://ovic.vic.gov.au/

Email enquiries@ovic.vic.gov.au

Health Complaints Commissioner (HCC)

You can phone 1300 582 113 or visit their website https://hcc.vic.gov.au/make-complaint

The National Disability Insurance Agency (NDIA)

You can phone 1800 800 110 or Email enquiries@ndis.gov.au

Office of the Public Advocate

You can phone 1300 309 337 or visit their website here https://www.publicadvocate.vic.gov.au/opa-feedback-and-complaints

If you would like another person to speak on your behalf, you can use your family, friends, carers or an advocacy service such as the Victorian Advocacy League for Individuals with Disability (VALID). You can phone here 03 9416 4003 or visit their website https://www.valid.org.au/contact-us/

Email office@valid.org.au

If you need an interpreter

Please call us directly, and we will arrange to use the Translating and Interpreting Service (TIS), or you can call the TIS directly on 131 450 and ask them to put you through to Marriott Support Services (03) 9555-0777

Email complaints@marriott.org.au or feedback@marriott.org.au