External Agencies
If you have a complaint
If you are not happy with our service please contact us. Use the following resources only after you have exhausted our internal complaints process. If you are not happy with our response, you can raise your complaint to one of the following agencies. Their services are free, confidential and impartial.
For complaints about the quality or safety of your NDIS Supports or Services:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Email: contactcentre@ndiscommission.gov.au
www.ndiscommission.gov
PO Box 210, Penrith NSW 2750
Other agencies that can help you
For complaints about the National Disability Insuruance Agency (NDIA) or participant plans:
The National Disability Insurance Agency (NDIA)
Phone: 1800 800 110
Email: enquiries@ndis.gov.au
www.ndis.gov.au
Commonwealth Ombudsman
Phone: 1300 362 072
Email: complaints@ombudsman.gov.au
www.ombudsman.gov
For complaints about Privacy:
Office of Victorian Information Commissioner
Phone: 1300 006 842
Email: enquiries@ovic.vic.gov.au
ovic.vic.gov.au
PO Box 24274, Melbourne VIC 3001
Office of Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
GPO Box 5218, Sydney NSW 2001
Complaints about state funded services can be made to the Disability Services Commissioner, Mental Health Complaints Commissioner, Health Complaints Commissioner, Office of the Public Advocate, Victorian Ombudsman or the Victorian Civil and Administrative Tribunal (as appropriate):
Victorian Ombudsman
Phone: (03) 9613 6222
Email: complaints@ombudsman.vic.gov.au
www.ombudsman.vic.gov
Health Complaints Commissioner (HCC)
Phone: 1300 582 113
Office of the Public Advocate
Phone: 1300 309 337
Advocacy Support
If you would like another person to speak on your behalf, you can use your family, friends, carers or an advocacy service such as the:
Victorian Advocacy League for Individuals with Disability (VALID).
Phone: (03) 9416 4003
Email: office@valid.org.au
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