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FAQ’s

Do I have to be part of the NDIS?

No, the choice is yours, but your service provider may not be able to support you as they do now.
The NDIS is a huge change and it may be confusing at first to understand how it will affect you and how to get the best outcome.
However we are confident that the NDIS will result in a significant improvement in choice and the delivery of disability services. The change will be worth the effort.
Contact us with your questions.
9555 0777
[email protected]


Does the NDIS affect my DSP?

No. The NDIS is designed to work alongside the Disability Support Pension, which provides income replacement for people with disability who cannot work. While both the Disability Support Pension and the NDIS provide support for people with disability, they perform very different functions and have different assessment criteria.

This, along with other income supports and payments including Carers Allowance, are entirely separate and will not be affected if you are eligible for the NDIS.


I have just received my NDIS plan and Marriott Support Services is not included under my Support Items.  Why not?

Under the NDIS you have the right to choose the Service Provider you want to use. Marriott Support Services is simply the service provider you choose to use. Your Plan does not need to mention any particular Service Provider.


I haven’t heard from the NDIS yet, should I be worried?

No, not yet. The rollout in the Bayside area is April 2018 so people are being contacted now but if you have not been contacted by March contact the NDIS on 1800 800 110 to make sure you are in the data base. Also let the support team at Marriott Support Services know.


How will the NDIA contact me?

The NDIA will ring the contact person three times, if no contact, they will then send a letter with a time and date that they will ring to confirm access is required. If you don’t respond they may give up trying. So make sure whoever is the contact person, either yourself or someone you choose, knows to respond to the NDIA when they make contact.


What is the NDIA?

The National Disability Insurance Agency, is the agency responsible for implementing the NDIS, for example the people who will contact you for your planning process and who will approve your plan.


Do you have to be under 65 years to access the NDIS?

Yes. The NDIS Act has an age requirement that a person must be aged under 65 when they submit an access request.
If you access the Scheme for the first time before you’re 65, you have the option of staying in the Scheme beyond that point. When you approach that age, you will discuss this as part of your regular plan review.

People who are aged 65 years and over may be eligible to receive support through the aged care system.


What type of supports can be included in the NDIS plan?

The types of supports that the NDIS may fund for participants include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home environment
  • help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment, and
  • vehicle modifications.

For more information go to https://www.ndis.gov.au

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15a 56 Keys Road, Cheltenham

Announcing Marriott’s new CEO

December 09 2019

The Board is very pleased to announce that Ann-Maree Colborne has been appointed Chief Executive Officer of Marriott Support Services, with effect from 6 January 2020. Ann-Maree has extensive leadership experience in the not-for-profit sector having held CEO and senior executive positions with Uniting, Lentara Uniting Care, Yooralla, Red Cross, Arthritis Victoria and other not-for-profits. […]

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Mentone Life Saving Club, Beach Road, opposite, Kitchener St, Mentone.

Enjoy breakfast at the beach on Saturdays.

December 14 2019

Join us for Breakfast every Saturday from 8.30am. At Mentone Life Saving Club, Beach Road, opposite, Kitchener St, Mentone. Here’s a taste of what’s on the menu EGGS AND BACON ON TOAST VEGETARIAN BREAKFAST Eggs on toast (poached, fried or scrambled) with avocado, roasted tomato, and sauteed mushrooms. BIG BREAKFAST Eggs on toast (poached, fried […]

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Marriott Support Services

Christmas Closure dates

December 16 2019

Community – Last day is Thursday 19th December 2019 and re-opens for clients Thursday 16th January 2020 Marriott Industries – last day Friday 20th December and re-opens Monday 6th January 2020 Enviro Management Services (EMS) – CLOSED only on the 25th 26th and 27th December and 1st January 2020  

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