Skip to main content

FAQ’s

How is Marriott managing CoVid-19?

As you may be aware the Premier of Victoria has announced Stage 1 shut down of non-essential activity aimed at slowing down the virus to save lives. This includes pubs, clubs, nightclubs, Crown Casino, and licensed venues in hotels and pubs. It also includes gyms, indoor sporting venues, places of worship, cinemas and entertainment venues. Restaurants and cafes will only be allowed to provide home delivery or takeaway services.

Premier Andrews indicated in his media conference this morning that at this stage only the above business activities are closed, and that businesses not on this list can continue to operate provided that they observe social distancing and hygiene measures.

We are experiencing some reduction in client numbers, particularly in the community services through programs provided in the Community Hub at Wheatley Road and Roads to Independence, through some clients being in safety lock downs in their group homes or with their loved ones. We have adjusted our programs and staffing support in line with this and want to reassure you that we will continue to provide support to our clients and families subject to maintaining sufficient client and staffing levels.

Here at Marriott the health, safety and welfare of everyone are at the centre of what we do. We want to reassure you that we are enforcing social distancing and have been undertaking a high level of disinfectant cleaning several times a day together with increased hygiene and hand washing measures organisational wide as part of minimising the risk to our people in keeping them safe.

As we move forward through this challenging period of time, the government will continue to monitor the ongoing impact and issues around the virus which include reassessing if further closure of more businesses is required.

Here at Marriott, we are continuing to monitor this situation closely with government announcements. If this situation changes either from a government directive, of if client numbers fall below an economic viability point in our Community Services, any suspension of contracts in our social enterprises or if we are impacted by a positive COVID 19 outcome, we will quickly inform you on this matter and any changes that may be required. Please stay safe and we appreciate your understanding and support at this time.

Ann-Maree Colborne, CEO

For any NDIS inquiries
9555 0777
[email protected]


Does the NDIS affect my DSP?

No. The NDIS is designed to work alongside the Disability Support Pension, which provides income replacement for people with disability who cannot work. While both the Disability Support Pension and the NDIS provide support for people with disability, they perform very different functions and have different assessment criteria.

This, along with other income supports and payments including Carers Allowance, are entirely separate and will not be affected if you are eligible for the NDIS.


I have just received my NDIS plan and Marriott Support Services is not included under my Support Items.  Why not?

Under the NDIS you have the right to choose the Service Provider you want to use. Marriott Support Services is simply the service provider you choose to use. Your Plan does not need to mention any particular Service Provider.


I haven’t heard from the NDIS yet, should I be worried?

No, not yet. The rollout in the Bayside area is April 2018 so people are being contacted now but if you have not been contacted by March contact the NDIS on 1800 800 110 to make sure you are in the data base. Also let the support team at Marriott Support Services know.


How will the NDIA contact me?

The NDIA will ring the contact person three times, if no contact, they will then send a letter with a time and date that they will ring to confirm access is required. If you don’t respond they may give up trying. So make sure whoever is the contact person, either yourself or someone you choose, knows to respond to the NDIA when they make contact.


What is the NDIA?

The National Disability Insurance Agency, is the agency responsible for implementing the NDIS, for example the people who will contact you for your planning process and who will approve your plan.


Do you have to be under 65 years to access the NDIS?

Yes. The NDIS Act has an age requirement that a person must be aged under 65 when they submit an access request.
If you access the Scheme for the first time before you’re 65, you have the option of staying in the Scheme beyond that point. When you approach that age, you will discuss this as part of your regular plan review.

People who are aged 65 years and over may be eligible to receive support through the aged care system.


What type of supports can be included in the NDIS plan?

The types of supports that the NDIS may fund for participants include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home environment
  • help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment, and
  • vehicle modifications.

For more information go to https://www.ndis.gov.au

Sidebar