A cuppa with Natalie

How long have you been at Marriott Support Services, and what is your role?

I have been working at Marriott since September 2020 and since then I have been lucky to have seen many positive changes within the organisation, such as the implementation of the new Marriott branding, and the development of the new corporate website.

My role is the Digital Marketing and Design Officer with corporate services at Keys Road. I assist with promoting Marriott’s brand and services to our existing community of participants and their families, plus business customers who would engage with our social enterprises.

What is your favourite thing about working at Marriott?

My favourite thing about working at Marriott is being able to interact with different people from a range of backgrounds, plus listening to the supported employees tell their personal stories. I feel happy speaking to them every morning, they have such great energy, and it boosts my mood throughout the day.

If you could switch your job with anyone else within Marriott Support Services, whose job would you want?

If I could try another job at Marriott, I think I would choose to be a forklift driver in the industries’ team, as it looks interesting.  The forklift drivers get to interact with many different people who deliver the products to the warehouse. I always observe the forklift driving around from one warehouse to the other.

What have you learned in your role since starting at Marriott?

I have engaged in a wide variety of learning and development programs, such as how to use different Adobe software, to create designs for internal and external communications. By learning different tools and theories, it has enabled me to distribute relevant information about policies, so staff can view it on the TV screens around Marriott sites.

I have also acquired social media marketing techniques regarding monitoring and posting content, whilst guaranteeing Marriott’s brand is presented in a positive way across all digital channels.

By assisting with the development of the website, I now have a better understanding of the importance of SEO for online brand presence. I have completed several webinar training sessions as well as online modules to allow me to create accessible digital content, which is very important in the disability sector. Lastly, my communication skills have improved since working at Marriott from interacting with more people across the organisation.

How is working at Marriott different from any other place you have worked at?

The difference is, working at Marriott has so many opportunities for employees to work in a variety of roles, and work in a way that suits them best. There are opportunities for staff to move from one area of Marriott to another, depending on what jobs are available and their interests.

My manager provides learning and development tasks for me, to be able to enhance my skills on the job. In my team, learning and development are important, as technology is constantly evolving, and it is a necessity to stay on top of changes in the digital marketing space.

Although…..most importantly, there are plenty of snacks in the office for everyone to enjoy which makes it a great place to work!

What got you interested in working for a social enterprise/disability support organisation?

I previously volunteered with Marriott during my Year 9 school volunteering program.

I volunteered with the Roads To Independence group, and I found the entire experience very rewarding.  I enjoyed spending time with everyone.

After I discovered my passion for helping improve the lives of people with disabilities, the process of transiting into the industry by getting a job at Marriott was easy. Prior to this, I worked in aged care and the hospitality industry.

What do you do when you are not working?

I like to spend time with my friends and family whenever possible, and traveling is one of my passions, even though it is not allowed at the moment.  I look forward to traveling to different places in the future.

What is a fun fact about you that nobody knows?

I have sponsored an elephant in Africa, and I visited it two years ago. Her name is ‘Larro’, and she lives in Kenya at the David Sheldrick Elephant Orphanage.

If you are interested in working with us, please contact info@marriott.org.au.

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